Delivery to European countries, including the United Kingdom takes about 5-7 working days.

Delivery to the United States or New Zealand may take up to 20 days.

You will receive a shipping confirmation email with a tracking number that you can use to track your parcel.

We deliver our parcels to the United Kingdom with DHL, and the delivery is carried out by Royal Mail.

We deliver our parcels to the United States with DHL, and the delivery is carried out by USPS.

We deliver our parcels to New Zealand with DHL and New Zealand Post.

You'll find more information about shipping options on our shipping costs page.

Once you've placed your order, you'll receive a shipping confirmation email which contains tracking information.

Please send an email with the order number and photos of the defect to: info@gusti-leather.co.uk

We'll find a solution for you as soon as possible.

Returning your item(s) is free when you use our prepaid return label through the link we provide. However, you will not be reimbursed for your initial shipping costs.

If you wish to return an item from the UK, US or New Zealand, please

visit our return portal here: CLICK

You can return your item(s) for up to 14 days, after this period we can't create a return label and won't be able to refund your item(s). Customers will be responsible for paying any return shipping cost fees.

Do you want to return one or more products from your order? You can request a return for individual items here. We're sorry that you want to return an item but we're happy to help you return it.

You can find our return portal here: CLICK

Please note that engraved items cannot be returned, as they are not elegible to be returned under our cancellation policy.

Unfortunately, we do not offer exchanges. If you're not satisfied with your order, you can return it. Once we have received the returned item, we'll refund the amount you paid for it. You can then place another order for the product you want. We do this so that you don't have to wait until we have processed the return before placing another order. Unfortunately, it is not possible to offset amounts from different orders.

You can find our return portal here: CLICK

Yes, you can. In this case, please fill out all return forms for the respective order number and include them with the return.

Please note that engraved items cannot be returned, as they are not elegible to be returned under our cancellation policy.

• PayPal
• Credit card (Mastercard, Visa, Amex)
• Google Pay
• Apple Pay
• Klarna (UK only)
• Gift voucher

We refund the money within 14 working days once we receive the returned item(s). If there are delays in individual cases, we ask for your understanding. To speed up this process, please always ensure that your data is correct and complete on the return form.

The refund is made via the payment method you used when placing the original order.

You can find the account details on your invoice attached to the shipping confirmation email.

Please ensure that you include your reference (for prepayment) or the reference number (for purchase on account) with the transfer, so that your payment can be assigned without any problems.

Klarna Bank AB (publ) handles the payment processing for Gusti Leder GmbH for all "Payment on account" purchases. You will receive the invoice with your item(s). You have 14 days to pay the invoice from the date on which your order is dispatched. Purchase on account via Klarna is available in Great Britain, Sweden, and Denmark.

This payment method works as follows: Once you have placed your item(s) in your shopping cart and entered your address, you'll be taken to the next step of the payment process. Select "Purchase on account" and accept the Terms and Conditions. If this payment method does not work for you, there could be a couple of reasons why. When you place an order using "Purchase on account", Klara carries out an identity and credit check. Three pieces of information are verified during these checks: Your previous orders via Klarna, the cost of your current order, and information available from credit agencies. If the results of this check do not comply with Klarna's internal standards, you cannot use this method of payment. This, along with a combination of other factors, may result in you being unable to complete your order. If you are unable to complete your order using this payment method, we recommend selecting an alternative method of payment. If you have any questions regarding payment via Klarna, we invite you to contact Klarna customer support or read their FAQs: Klarna FAQs

Please report any complaints to our customer support team and send us pictures of the defect. The case will be reviewed, and usually, Gusti will offer a repair. Gusti Leather covers the cost of the repair. If the purchase was made more than 6 months ago or if there is a fault due to improper handling of the product, a service fee may be charged.

Please note that we do not offer repairs for outlet items.

You must contact us about a defective item within one month from purchasing it.

Would you still like to keep the item? Then please send us an email at info@gusti-leather.co.uk so that we can arrange a discount for you. If not, we can gladly arrange an exchange.

Please contact our customer support team with your order number, let us know which item it is and which spare part you need. We will then send you one as soon as possible after thorough examination.

You can enter your voucher code in the "Enter voucher code" field at checkout to activate it.

You can enter your voucher code in the "Enter voucher code" field at checkout to activate it.

If that did not work, please contact us with detailed information about the error message at info@gusti-leather.co.uk.

If the voucher was accepted, you will see the reduced amount in the shopping cart and in your order confirmation.

Unfortunately, it is not possible to redeem vouchers retroactively.

Yes! Enter the code as specified.

Avoid possible confusions (digit 5 with uppercase letter S; digit 0 with uppercase letter O, uppercase letter I with lowercase letter L).

You can delete your personal data and addresses at any time in the customer account.

Please write us an email at info@gusti-leather.co.uk with the reason. We will delete your customer data immediately.

You can reset your password by clicking on the "Forgot password" button. You will then receive an email with a link to create a new password.

All of our Gusti Leather nature products are tanned and oiled using plant-based materials. We recommend using your new product as much as possible to reduce the leather smell. The smell of the leather should go away within 14 days of using your item.

You could apply a beeswax-based product to the leather's surface as a short-term solution. We also recommend putting an anti-smell odor cushion in your new bag.

You can find more information on our blog: Get rid of leather smell

This video may also help: Get rid of leather smell

Rain doesn’t usually have a negative effect on our leather products. However, we suggest protecting the bag from any unnecessary rainfall or moisture and treating it with a care product suited to the leather type.

Your Gusti Leather nature product can be treated using beeswax or sunflower oil. Ensure that you apply a light, even coat and rub it in well. Test it on the corner of your item first, as it can darken the leather.

YouTube: How do I look after my leather bag?

We work with different producers and small family-run businesses. This can lead to variations in colour, tone, stitching, and inner lining. Each product is one-of-a-kind and any differences will be noted in the product description. Some of our products are also naturally dyed using poppy, saffron, and indigo which can also lead to slight variations in colour. Our products are then greased with vegetable oils. We do not use chromium and similar toxic additives in the tanning or dyeing process. The traditional, vegetable tanning and dyeing processes that we use give our items a unique and lively vintage flair in terms of their colour and texture, which means that the items are never exactly the same colour and each product looks (slightly) different from the next.

You may occasionally notice small white spots or marks on your new Gusti Leder nature product. These tallow marks come from ghee, which is used in the manufacturing process. They are easy to remove. We recommend slowly heating the leather and wiping it using a clean, dry cloth so that the leather absorbs the ghee better. You can then treat your Gusti Leder nature product with a leather protection product.

We use hides from free-range animals to create our Gusti Leder nature products. This means that the leather may have small scratches from the trees or bushes where the animals were raised, proving how natural our products are. During the tanning process, small holes or irregularities may appear in these areas. We therefore consider inconspicuous, small holes in the leather as a natural and acceptable flaw. We have no influence on the selection of items that are chosen for shipping, as we work with external shipping service providers. We therefore advise against returns due to this defect.