FAQ - Frequently Asked Questions

When will my order be dispatched and delivered?

Once we have received your order, we will usually dispatch it within 1 to 2 work days.

Delivery with UPS usually takes 2 to 7 work days and you will receive a tracking number so that you can track your parcel.

Which shipping options are available?

We offer two shipping methods: UPS Parcel Shipping and Global Shipping with Deutsche Post.

Our Global Shipping method is specifically for individual small, lightweight products. Parcels sent with Global Shipping are not insured and you will not receive a tracking number if you select this shipping method. You can see a list of prices for Global Shipping here.

If you select UPS Parcel Shipping, your parcel will be insured and you will receive a tracking number for your order.

How can I track my order?

If you have selected UPS Parcel Shipping as your shipping method, you will receive an automatic confirmation email once your order has been dispatched. In this email, you'll find the tracking number, expected delivery date, and a link to track your order. If you haven't received this email, please check your spam or junk folder.

Can I choose any delivery address?

You can enter your home address, as well as the address of a package locker, parcel shop, or post office branch. Please ensure that you have entered the correct delivery address when placing your order, as the delivery address cannot be changed once the parcel has been sent.

If you notice an error in your delivery address once your parcel has been shipped, please get in touch via our contact form.

Please note that you are responsible for entering the correct delivery details when placing your order. If the delivery address we receive is incorrect and your order cannot be delivered, you will be responsible for placing a new order and covering any additional costs that are incurred.

What should I do if I don't receive my order?

If your order does not arrive within the specified time period, please contact our customer support team at info@gusti-leder.nz and give them your order number.

Unfortunately, we cannot resend unclaimed or undelivered items. These items will be refunded (minus any handling fees). This does not apply to engraved items as they have been personalised. If you have any questions, please contact our customer support team via email.